* Note, per insurance guidelines, interior window cleaning consists of cleaning interior glass without opening windows and cleaning the window tracks.
** OSHA safety requirement, we will use 2 foot step stool and clean as high as we can reach without risking injury.
Terms and Conditions
1. JOB IS COMPLETED WITH FINAL INSPECTION PROCESS/DOCUMENT
Once your crew has completed their turnkey assignment for you, they will present the home owner with a final inspection form. The customer agrees to inspect the entire area which was cleaned by Mountain Meadow Maids, LLC and sign-off once we have passed their inspection. The assignment will be considered completed at that time and Mountain Meadow Maids, LLC will not be required to return as job is officially concluded. If the client skips the final inspection, the job is considered complete without return visit. Client agrees that billable rate begins, without refund, per hour worked. Customer agrees to voice any concern early and that at any time the job can be terminated by either party if there is a discrepancy.
2. TRIP CHARGE
Customer agrees to compensate their crew $35 if they fail to reach agreements #3(Guaranteed Access), #4(Water and Power Turned On) and #5(Only Mountain Meadow Maids, LLC will be the only company onsite while performing cleaning)
3. NO DIRECT COMMUNICATION WITH CLEANING CREWS UNTIL JOB HAS BEEN COMPLETED
The client agrees that any and all requests, suggestions, instructions or scheduling requests go through our customer service hot line at 720-546-5045. Our cleaning crews are instructed to focus on checking their work and striving for quality. In order to get the very best from our crews, we allow them to operate independently from direct monitoring. We welcome feedback and participation at the end of the job, during the final inspection phase of the job, so we can fine tune and customize our service to our valued clients vision and expectations if necessary.
Attorney fees-The parties agree that in the event Mountain Meadow Maids is required to hire an attorney with regard to enforcement of the terms of this contract, or otherwise protect its rights according to law, then the client is obligated to pay all attorney fees and costs incurred by Mountain Meadow Maids in its enforcement. Customer agrees not to commit insurance fraud, online libel or harassment to Mountain Meadow Maids representatives. Respectful and civil communication for all business dealings is agreed upon as standard and beratement or hostile treatment towards service or office personal will be cause for termination of business relationship.
4. GUARANTEED ACCESS
Customer agrees to provide guaranteed access so Mountain Meadow Maids can begin their assignment per agreed upon start time. Mountain Meadow Maids operates on a schedule and we respectfully request that we are able to stay on schedule with Guaranteed Access in the form of a realtor lockbox, garage door code or hidden key.
5. WATER AND POWER TURNED ON
It is common when changing owners to also have to change bills. Mountain Meadow Maids respectfully requires that the customer perform due dilligence making certain the water and power are turned on so we can perform top quality service for your valued clients.
6. NO OTHER COMPANIES ON SITE WHILE CLEANING IS BEING PERFORMED
Customer agrees to not schedule Mountain Meadow Maids, LLC in tight windows where other companies or operations could potentially impede our progress. Moving companies, construction, painting etc. creates a situation where we are not able to be fully productive and the customer agrees to orchestrate their schedule to allow Mountain Meadow Maids entire access to the home without interruption.
7. PAYMENT DAY OF SERVICE
Customer agrees to pay Check or Cash day of service. Mountain Meadow Maids does not want to see our valued clients have to pay service fees so we strongly recommend Cash or Check. Mountain Meadow Maids is not set up for credit card operations and is not able to take forms of payment. Customer agrees that Mountain Meadow Maids is a provider of services as contemplated by C.R.S §38-22-101 and accordingly may file a lien.
8. HOME OWNER ONLY BOOKING
Only the owner of the home can book, pay, and inspect the job.
9. REASONABLE MARGIN OF ERROR
It is understood by the client that Mountain Meadow Maids crews are not perfect, there will be a small 1% margin of error no matter how experienced your crew is. We follow strict procedures regarding quality control and inspecting their work before they leave. Mountain Meadow Maids applies advanced certification, monitoring, positive reinforcement and logistical routing to maximize the time spent in the home. Having stated this, our crews are human beings, there will be a small margin of error. There will always be very small details missed as even the most senior crews. Our claim will be excellent quality and professionalism but we certainly are not perfect. The client agrees not to hold Mountain Meadow Maids, LLC to a standard of perfection and allow for operation with very strong quality as the standard.